Gitakshmi Technologies

Contact Us

Author name: GItakshmi Technologies

Mobile Application Development for a Mid-Size Manufacturing Organization
success-story, Mobile Application Development Services

Mobile Application Development for a Mid-Size Manufacturing Organization

/

September 20, 2025 Customer Size: Mid-Size OrganizationCountry: IndiaTechnology: Microsoft .NET, SQL Server, Power Platform Client Profile An India-based manufacturing company aiming to automate internal processes and improve overall efficiency. The client wanted to eliminate manual efforts, unify operations, and adopt modern Microsoft technologies for scalable digital transformation. Business Scenario The client was facing multiple operational challenges: Departments were using disconnected tools, creating data silos. Manual reporting was time-consuming and prone to errors. Lack of real-time process visibility slowed decision-making. Collaboration between teams was inefficient due to scattered systems. Gitakshmi’s Microsoft Application Development Solutions Our team designed and deployed a custom Microsoft application suite that streamlined operations, reduced redundancy, and improved productivity. Key Features and Benefits:   Automated Workflows Implemented Microsoft Power Automate workflows to reduce manual effort. Enabled seamless approvals, notifications, and task assignments. Centralized Data Management Integrated a SQL Server backend for all departmental data. Real-time data updates ensured accuracy and consistency. Custom Applications for Departments Developed desktop and web applications using Microsoft .NET. Applications covered inventory, sales, and project management needs. Insightful Reporting & Analytics Designed Power BI dashboards for real-time insights. Management could track KPIs, monitor progress, and make data-driven decisions. Outcome / Results 60% reduction in manual effort across departments. Significant improvement in data accuracy and error reduction. Faster decision-making powered by real-time insights. Improved collaboration and workflow efficiency across teams. Corporate Presentation All Categories Artificial Intelligence CMS Events & Conferences IOT Technologies Product Engineering Implementation Serivecs SAP Services Quick Connect Gitakshmi Technologies may keep me informed via email or phone about its Products and Services.

Enhancing Business Efficiency with Custom Java Application Development for an Indian Enterprise
success-story, java

Enhancing Business Efficiency with Custom Java Application Development for an Indian Enterprise

/

September 20, 2025 Customer Size: Mid-size OrganizationCountry: IndiaTechnology: Java, Spring Boot, MySQL Client ProfileAn India-based financial services company that wanted to modernize its customer service and transaction management system using Java technology. Business ScenarioThe client’s existing systems were outdated and could not scale with the growing customer base: Manual transaction processing was slow and error-prone. Customer service requests were not being tracked properly. Lack of integration between departments caused delays in approvals and reporting. Gitakshmi’s Java Application Development SolutionsOur development team designed and implemented a Java-based enterprise application tailored to the client’s business needs. Key Features and Benefits: Scalable Architecture Built on Spring Boot framework for scalability and high performance. Supports concurrent transactions without downtime. Automated Transaction Management Automated workflows for approvals and financial transactions. Reduced manual errors and improved complianc. Customer Service Portal Developed a secure web-based portal for customers to raise queries and track status. Improved customer engagement and faster response times. Integration with Existing Systems Java APIs integrated with legacy systems and third-party tools. Ensured smooth data flow across all departments. Real-time Reporting Managers access real-time reports on transactions, approvals, and customer queries. Better visibility helped in faster decision-making. Outcome / Results Reduced transaction processing time by 65%. Improved customer satisfaction with faster query resolution. Data accuracy and compliance strengthened. Future-ready scalable system capable of handling growth. Corporate Presentation All Categories Artificial Intelligence CMS Events & Conferences IOT Technologies Product Engineering Implementation Serivecs SAP Services Quick Connect Gitakshmi Technologies may keep me informed via email or phone about its Products and Services.

Enhancing Business Efficiency with Custom Java Application Development for an Indian Enterprise
success-story, Microsoft Application Development

Streamlining Business Processes with Microsoft Application Development for a Mid-Size Indian Company

/

September 20, 2025 Customer Size: Mid-size OrganizationCountry: IndiaTechnology: Microsoft .NET, SQL Server, Power Platform Client Profile An India-based mid-sized enterprise operating in the manufacturing sector, aiming to streamline its internal operations, reduce manual workload, and improve overall efficiency across departments. Business Challenge The client was struggling with fragmented processes, manual data handling, and inefficient communication between departments. This led to delays, errors, and lack of real-time visibility into key operations. The enterprise needed a robust solution that could automate workflows, unify data management, and support scalable growth. Solution Our team developed a custom Java-based application tailored specifically to the client’s operational needs. Key features included: Automated Workflow Management – Streamlined processes across procurement, inventory, and production. Centralized Data System – Real-time data capture and reporting for informed decision-making. User-friendly Interface – Simplified adoption by staff across departments. Integration Capabilities – Seamless connection with existing ERP and CRM tools. Implementation The solution was deployed in a phased manner, ensuring minimal disruption to ongoing operations. Training sessions and documentation were provided to facilitate smooth transition and adoption. Outcome / Results 30% increase in operational efficiency due to automated workflows. Reduction in manual errors by 40%, improving data reliability. Faster reporting and decision-making, enabling proactive management. Enhanced scalability and flexibility for future business growth. Conclusion By leveraging custom Java application development, the enterprise successfully transformed its operations, achieving higher efficiency, accuracy, and scalability. The project exemplifies how tailored software solutions can empower Indian businesses to modernize their processes and stay competitive in a dynamic market. Corporate Presentation All Categories Artificial Intelligence CMS Events & Conferences IOT Technologies Product Engineering Implementation Serivecs SAP Services Quick Connect Gitakshmi Technologies may keep me informed via email or phone about its Products and Services.

Seamless Attendance Management for Remote Workforce in an Indian Logistics Company
success-story, Implementation

Seamless Attendance Management for Remote Workforce in an Indian Logistics Company

/

September 20, 2025 Customer Size: Mid-size OrganizationCountry: IndiaTechnology: PHP, MySQL Client ProfileAn India-based logistics company aiming to modernize its operations and improve workforce efficiency. Business ScenarioWith the rise of remote working, the company faced several challenges: Tracking employee attendance manually became inefficient and error-prone. Physical punch-in systems posed health risks. Lack of real-time visibility into employee work hours and project progress created management difficulties. Gitakshmi’s Cloud-Based SolutionsOur team implemented a cloud-based attendance management system tailored to the client’s requirements. Key Features and Benefits: Employee Working Hours Logging Employees can clock in/out anytime via web or mobile. Attendance policies were customized to support flexible remote work. Efficient Time Tracking Timesheets allow managers to assign and monitor tasks efficiently. Employees’ project hours are tracked accurately, even while working remotely. Enhanced Transparency Employees log work hours themselves, reducing the risk of time theft. Ensures accountability and fair evaluation of productivity. Insightful Reporting Detailed attendance and productivity reports help management make informed decisions. Identifies patterns and areas for improvement, ensuring effective workforce management. Outcome / Results✔ Seamless adoption of remote working practices by employees.✔ Reduced manual workload and attendance errors by 75%.✔ Significant improvement in productivity and project tracking.✔ Real-time visibility for management, enabling data-driven decisions. Corporate Presentation All Categories Artificial Intelligence CMS Events & Conferences IOT Technologies Product Engineering Implementation Serivecs SAP Services Quick Connect Gitakshmi Technologies may keep me informed via email or phone about its Products and Services.

Real-Time SAP Integration for Global Retail Company
success-story, SAP Services

Real-Time SAP Integration for Global Retail Company

/

September 13, 2025 Real-Time SAP Integration for Global Retail Company   Client Overview SAP integration played a crucial role in the digital operations of a global leader in sustainable bathroom solutions. Operating across 12 countries and generating a large portion of sales via the Amazon Marketplace, the client relied on SAP S/4HANA as their backend system. However, operational gaps between their e-commerce platform and ERP system were affecting performance, efficiency, and customer satisfaction. Business Challenge Despite their digital presence, the client was facing several bottlenecks in their e-commerce workflow: Manual entry of Amazon orders into SAP Inaccurate shipment tracking data Inventory and pricing mismatches across systems Time-consuming reconciliation processes These challenges led to operational inefficiencies, delays, increased error rates, and reduced customer satisfaction—ultimately impacting revenue and scalability. Gitakshmi’s Solution To overcome these challenges, Gitakshmi Technologies implemented a real-time integration using SAP Cloud Platform Integration (CPI). This seamlessly connected Amazon Seller Central with SAP S/4HANA, enabling secure and automated data flow between systems. Solution Highlights Automated Order ManagementOrders from Amazon were captured and processed instantly within SAP, eliminating manual effort. Live Shipment TrackingReal-time updates ensured accurate delivery status, enhancing customer experience. Inventory & Price SynchronizationAutomated syncing prevented mismatches across systems, ensuring consistency. Secure Data HandlingUtilized OAuth 2.0 and encryption protocols to maintain compliance and security. SAP-standard tools such as IDoc, BAPI, and OData were used for seamless ERP connectivity. Implementation Timeline The project was successfully delivered in just 8 weeks, covering: Planning and requirement analysis Development and SAP configuration Testing and validation Final deployment and go-live support A dedicated team of SAP consultants, API developers, and QA experts ensured smooth execution throughout. Key Results Achieved 80% reduction in manual data entry 70% decrease in shipment tracking errors 50% faster order-to-cash processing 100% real-time data synchronization Conclusion Thanks to Gitakshmi’s tailored integration, the client was able to: Streamline their e-commerce operations Improve data accuracy and tracking Boost efficiency across departments Scale business operations with confidence and agility This solution not only bridged the digital gap between Amazon and SAP but also laid a foundation for data-driven growth and customer satisfaction. Corporate Presentation All Categories Artificial Intelligence CMS Events & Conferences IOT Technologies Product Engineering Implementation Serivecs SAP Services Quick Connect Gitakshmi Technologies may keep me informed via email or phone about its Products and Services.

Operate & Innovate with SAP Application Management Services
Blog

Operate & Innovate with SAP Application Management Services

/

September 13, 2025 SAP Application Management Services has been reinventing how businesses run, and has enabled them to adapt quickly to the ever-changing business landscape. If you have already implemented SAP for your business, you know how well it redefined your business processes. While deploying SAP in your organization is the right step towards innovation and sustainability of your business, the journey doesn’t end there. It is merely a start in the right direction, and the actual work happens after introducing SAP into your company. After investing heavily in SAP applications, many companies fail to meet their business goals. The SAP applications ease your business processes but are complex in nature. With so much of the business riding on SAP after implementation, the stakes are high, and businesses find it hard to cope with the rising challenges. Rising service costs, lack of IT expertise, and constantly enhancing SAP application lifecycles demand deep domain expertise and robust governance. If the internal IT resources are always focused on resolving issues in the system, the business goals veer off track. To improve productivity, reduce costs and free up key IT resources — companies require a dedicated support system. Companies investing in SAP need clear value drivers to ensure SAP applications are running smoothly without any business disruptions. This is where the importance of a support system like Application Management Services (AMS) comes into the picture. An AMS aids you in taking full advantage of your SAP estate by running your SAP applications efficiently. SAP AMS support reduces risk, accelerates innovation, and addresses application lifecycle management — ensuring optimum ROI on your SAP investment through consistent support. That means, investing in AMS support is ideal to meet business expectations and enhance the quality of your SAP applications. The global Application Management Services market size was valued at $17,120 million in 2020 and is predicted to reach $94,786 million by 2030, registering a CAGR of 19.1% from 2021 to 2030 – Allied Market Research What is SAP Application Management Services (AMS)? SAP AMS is an outsourcing option where you delegate the ongoing support of your applications to an SAP service provider. The AMS support providers have vast IT experience and are proficient in maintaining SAP applications. They monitor your SAP system round the clock and release patches, fix bugs, and do everything possible to help your business run smoothly with minimal disruptions. While your AMS partner takes care of the day-to-day tasks, your internal IT team can focus on more strategic initiatives. Key benefits of choosing SAP AMS Proactive monitoring and diagnosis: Along with ensuring the right functioning of the applications, the AMS partner proactively monitors and diagnoses your SAP solution to prevent critical situations from arising. AMS looks at various aspects of your IT landscape including your business processes to identify early indications of potential issues and resolve them at the earliest. This actively mitigates your risk of facing critical issues. User operations and system efficiency: The users must be educated and trained professionally to meet expectations and improve business interactions. AMS experts closely work with the in-house IT team and prepare them for the new functional changes in the system. When the users have a deeper understanding of the new environment, it enhances the quality of operations. Evolving business requirements: The business environment is volatile in nature and requires constant modifications to stay ahead of the competition. The inputs and recommendations from the AMS partner to constantly improve SAP applications will help your business adapt quickly to changes. Your AMS partner, with their experience with similar businesses, can provide tailor-made recommendations on SAP solutions to help you achieve your business objectives and goals. Free up your internal IT resources: Having a dedicated team for SAP support will free up your internal IT resources for strategic initiatives and enables the business to do more. A well-designed application management process supports optimum development and testing. As a result, it reduces the time committed by the in-house team on tedious tasks and channels their focus on the core business agenda. Cost-effective solutions: Outsourcing application management services is a cost-effective way to manage your SAP applications. The global delivery models of your AMS partner offer an advantage of cost arbitrage due to lower overhead costs. The flexibility to ramp up or down resources and access to multiple technologies across all time zones increases productivity to a large extent. Automation for repetitive activities: Automation minimizes the amount of human interference in the workflows, analysis, and solutions. It reduces IT labor costs and improves the efficiency of the applications. Based on the requirement and landscape of the company, AMS will help decide and develop your automation roadmap and also deploy it. Continuous improvement: AMS support removes the complexity and provides configuration recommendations to get the most out of the existing architecture. AMS accelerates the adoption of innovations with a wide range of SAP tools and services to meet your business requirements for continuous growth and increased competitive advantage. Application malfunction and unforeseen events: Be it an application malfunction or a sudden hardware failure, AMS makes sure all the issues are sorted and provides future-ready solutions. SAP AMS provides all tools necessary to manage your applications and also ensure the timely release of updates without disturbing business operations. Support offered by your AMS partner Technical Support: Add-on functionality developments and enhancements Application integration Development services using standard ABAP, HANA, UI5, FIORI, WebDynpro, FPM, Workflow, Adobe Forms, IDOC/ EDI, PI/PO, SCI, BI/BW Development services using non-SAP technologies such as Angular, Node, Postgres etc. to help extend your core ERP application Support for SAP upgrades and migration to S/4 HANA Data migration Functional Support: Configuration of SAP modules and sub modules Business unit rollouts to different geographical locations Changes to business processes having cross-module impacts Month-end and year-end activities User training Functional support for SAP upgrades and migration to S/4 HANA System Administrative Services Proactive monitoring Patch updating Problem resolution Routine administrative activities Conclusion The ever-advancing SAP landscape is complex in

Cloud security strategy - The IT manager’s dilemma
Blog

Cloud security strategy – The IT manager’s dilemma

/

September 13, 2025 Cloud security strategy – The IT manager’s dilemma Data is central to everyone and everything Many companies move to the Cloud security strategy without fully considering the security implications. They may think a little about security, but when shifting operations to the cloud, it might not always get the attention it should: your cybersecurity approach and systems need to transform alongside your overall IT transformation and strategy. Today, organizations are home to vast piles of data, generated by an ever-growing number of connected devices and systems. And along with this massive growth in data naturally comes an increased risk of data breaches. To help address this, there is a growing number of security-related regulatory compliance initiatives. These include the EU’s Generation Data Protection Regulation (GDPR) and Gaia-X, a federation of European data infrastructure and service providers. Other schemes include the Payment Card Industry Data Security Standard (PCI DSS). You must remain continuously well informed about updates and modifications to any of these regulations to stay compliant and keep data secure. Using a responsibility assignment matrix (RACI) can be worthwhile to ensure clarity and help achieve your end goals. RACI represents “responsible, accountable, consulted and informed,” and it is an approach that can help the cloud provider and the customer to understand each other’s responsibilities and needs. No cloud vendor will be able to cover every angle from the beginning of an engagement, so organizations should take control and ask their cloud vendor the right questions. Those questions should cover crucial areas of focus such as: Privileged access Backup and recovery Patching and updates Constant monitoring SIEM solutions NOC / SOC Regulatory compliance Long-term viability Data location Investigation status Data segregation Availability Circumstances determine the approach Pre-COVID, you or your service provider’s IT managers typically had a clear plan and roadmap of how to transform the IT environment, what to do and when. There was a value in joint opportunity assessments and establishing the speed of change for your organization. I have seen businesses driving their IT strategy based on their business roadmap, where IT budgets were also established based on business demand or throughput. I call this phase the IT blueprinting phase.During COVID, the speed at which transformation could take place changed, with IT service design and strategy linked to employees working from home and changes in customer expectations. Joint opportunity assessments had to be conducted virtually due to lockdowns, meaning no face-to-face meetings. So, while the speed at which IT transformed was very fast, there was a shift from business leading IT to IT enabling business. IT budgets, which used to be allocated over five years, were brought forward as customers couldn’t operate within the time, agility and speed of market that COVID created. I refer to this situation as COVID transformation rather than digital transformation. During this time, we also saw an acceleration in thinking around zero-touch management through extreme automation, cloud-ready infrastructures, resilient network and enhanced cybersecurity.It meant companies did not have sufficient time to evaluate how a change in IT design or strategy would link to their overall IT blueprint with respect to the introduction of new SaaS or infrastructure moving from on-premises to cloud. Furthermore, companies did not have time to review the overall security posture. I call this phase “push-push,” rather than it being a time of companies implementing thinking based on a clear IT roadmap or blueprint.Post-COVID, there will be a shift towards a hybrid model, both in how IT facilitates future architecture and how business and IT will co-exist, with defined objectives meeting organizational goals. IT will need to focus on two important factors: first, cloud computing has evolved and has fast become even more flexible and reliable; and second, the massive influx of thousands of small-scale enterprises into the digital space, companies that had previously not been part of the equation. (Image source: www.itconductor.com) In summary: security first, cloud or no cloud Security must simply be built into your thinking from the start of your conversations with a cloud provider. Some organizations can worry about putting vital business functions such as IT or payment systems into the cloud because of security concerns. Still, it is important to remember that the challenge is not in the security of the cloud itself. In most cases, data breaches are usually a result of user error, not the cloud provider failing to enforce proper security policies and controls. If you implement robust security policies built on zero-trust principles and train your employees to follow those principles correctly, you should have a safe, secure cloud journey. Recommended for you 3 Ways to Unlock Operational Excellence with Business Analytics What is Infrastructure as Code and How Can You Leverage It? Corporate Presentation All Categories Artificial Intelligence CMS Events & Conferences IOT Technologies Product Engineering Implementation Serivecs SAP Services Quick Connect Gitakshmi Technologies may keep me informed via email or phone about its Products and Services.

SAP Service Cloud solution
Blog

SAP Service Cloud solution?

/

September 13, 2025 The latest SAP Service Cloud solution revolutionizes customer service by providing significant connections throughout the customer’s journey. It allows the entire organization to speed up the resolution of issues while fulfilling your promise to your customers and securing future expansion. The cloud-based platform we offer is among the main pillars that power SAP Business Technology Platform (SAP BTP) and has evolved into an integral part of our broad platform offerings instead of a standalone offering. Its powerful integration capability and extension are offered as services running in conjunction with SAP BTP. SAP on Google Cloud Google Cloud collaborates with SAP to offer SAP-certified infrastructure for all SAP systems. You can also choose Google Cloud to power SAP cloud-based services like SAP S/4HANA Cloud, SAP Ariba, SAP HANA Enterprise Cloud and SAP Cloud Platform. SAP Cloud Platform in itself. Google Cloud offers the right platform for building, deploying models and simplifying SAP solutions results. IDC discovered that customers who utilize Big Query for SAP saw an immediate reduction in the time required to generate data and insights while significantly reducing the cost of data storage. This BigQuery Connector that integrates with SAP provides our customers with an option: a quick, simple, cost-effective and massively scalable method to enable SAP data to be accessible in BigQuery. A few of the benefits that come with using SAP in the Google Cloud include: Google Cloud include: Google’s fiber-optic network offers a worldwide reliable, secure, and scalable basis that can be used for SAP deployments. It also allows you to optimize performance and cost. Automatization tools like Cloud Deployment Management and flexible deployment options can help you migrate your SAP environment into the cloud and move at your speed. A flexible virtualized infrastructure allows you to resize the machines you use as your company expands. You can increase the size of your infrastructure to accommodate the different demands of your business and avoid having to pay for services you don’t need. One of the giant SAP-certified virtual machines (VMs) available. Inbuilt features, for instance, Compute Engine’s live engine migration and auto restart, reduce the downtime required for infrastructure maintenance. Chances to be innovative with Google Cloud databases, data analytics, intelligent analytics, AI, machine learning, and the ability to integrate data. Today, SAP consulting is an exciting market for those who wish to establish their careers as Consultants. The critical thing to consider is to find the precise understanding and the right balance of time and plan. The primary reason behind its popularity in this area is the high amount of compensation that it provides. Get a Free Estimation or Talk to Our Business Manager! What Are The Types Of SAP HANA Consultants? SAP HANA Consulting is one of the most sought-after professions to come back into the economic climate. SAP is a term used to describe Systems, Applications & Products in Data Processing. It is a popular choice for the most efficient day-to-day business processes. It’s a well-known company within the Information Technology market, and the product has global recognition. Like the SAP products, SAP-certified specialists are highly sought-after. Consulting in Sales/Business, This Consultant focuses solely on winning projects completed by the clients. In general, the Consultant should not have much knowledge of SAP. Developer Consultant, The Consultant is in charge of creating Java/ABAP applications. SAP Functional Consultant,  This Consultant is accountable for personalizing SAP to meet the customers’ demands. They collaborate with the developers to design customized ABAP programs based on customers’ requirements. SAP Base Consultant,  This Consultant assists in installing, performing tuning and maintaining SAP servers and databases. They are among the top and most well-known consulting roles found within SAP HANA projects. Based on the initiative’s nature and scope, it’s possible to encounter different consulting positions, such as SAP Techno-Functional Consultants, SAP Security Consultants, etc. Business Intelligence (BI) is software that gives significance to an organization’s raw data. The raw data is cleaned and stored before being applied to business logic to make it beneficial to enterprise users to make more informed business choices. The information is presented in reports and can be shown in charts, tables, etc. These are efficient and easy to understand and take business decisions. Businesses collect data on suppliers, customers, and internal processes in all their business operations. Based on this data, employees from various departments such as Human Resources, Finance, Accounting, Marketing, Finance, etc. create work plans. Analytics Solutions Regarding SAP BI and database management solutions for data concern storage, transformation, and management. Analytics solutions are a collection of tools that provide access to data and enhance your business’s analytical capabilities. The simplest way to describe it is those analytics solutions are the front end of a BI-based system that offers reports, graphs and dashboards, and tools to discover analysts’ data. The analytics solutions platform comprises the following various products for business analysis and intelligence: Collaborative Enterprise Planning is an organizational planner, where every department can coordinate its actions and actions with the rest of the organization by relying on data-driven decision-making. This is like a Google Calendar on steroids for businesses planning financial and strategic choices. Predictive Analytics is software that lets you apply machine learning algorithms to forecast future patterns based on your data. Predictive analytics is built with pre-built algorithms and modeling tools that manage machine learning models. SAP Business Intelligence SAP Business Intelligence can be described as a fundamental product that comes with a variety of instruments for data access. This product is focused on tools for business analysis, reporting, and visualization of information. The tools within SAP BI are divided into two groups of users who are in the end. The first is business consumers (or the data consumer), a group of users that uses data to query, not involved in the databases’ inner structures. The second group is the data analyst (or an IT department). The users work within a database to create metadata, explore data and assist with queries. SAP BusinessObjects BI Suite is an

Business analytics for debt collection
Blog

Business analytics for debt collection

/

September 13, 2025 Leverage the power of business analytics for debt collection to revolutionize your financial recovery process. Advanced analytics helps segment delinquent accounts, prioritize outreach based on risk scoring, and uncover hidden patterns in payment behavior. With real-time dashboards and predictive models, your teams can improve collection strategies, optimize agent performance, and enhance customer satisfaction. Say goodbye to manual guesswork and hello to data-driven insights that boost efficiency, reduce operational costs, and ensure compliance. Whether you’re in banking, telecom, or retail, business analytics empowers your organization to recover more, faster—with smarter, scalable solutions that drive long-term results. Discover how analytics-driven collection strategies can help your business thrive in a competitive, fast-paced environment. Business analytics is one such strategic tool that can help leaders formulate highly effective strategies to reach consumers more effectively, predict consumer activity, and enhance overall business performance. Once you embed data intelligence into every workflow, process, and business application, you can fuel your collection operations for growth. In this blog, we will share some tips that will help you use business analytics as a tool to improve key performance indicators across your operations and achieve optimal productivity. 3 Ways to Unlock Operational Excellence with Business Analytics 1. Use historic data to your advantage By analyzing historic payment behavior, it is possible to identify risks associated with different consumer profiles and calculate contact effort for each account. A historical data trend goes further by anticipating how different consumer profiles will behave. If you use the historic data effectively to amend your collection strategy, you can optimize consumer contact costs by up to 30%. How to make this data work for you: 2. Segment consumers to formulate an effective outbound call strategy By segmenting the consumers according to specific criteria, you can speed up and tailor the communication as per their profile and optimize your debt collection strategy. Segmenting like-minded consumers into groups according to their payment behaviors can help you plan operations accordingly to achieve maximum resolutions in the shortest time-frame. How to make this data work for you: 3. Plan agent-consumer interactions based on data In legacy contact centers, agents are typically assigned based on pre-defined, static rules for all outbound debt-collection campaigns. This approach does not take advantage of current consumer profile information available and any past interaction data to connect the right agent to the right consumer. You can use business analytics to connect consumer behavior trends with your call center operations to make agent-consumer communications more effective.How to make this data work for you: Operationalizing Business Analytics for Growth If you’re struggling to interpret business data, it could be because you have too many disparate systems to integrate and many sources to pull your data from. We recently completed the same project, Even we have lists of scenarios, to understand that lists out a step-by-step process to use business analytics to unify your organization and drive operational efficiency. If you want to unlock the power of your business data to support better decision-making in your business, please reach us on info@gitakshmi.com and To Read more on Artificial Intelligence services. Corporate Presentation All Categories Artificial Intelligence CMS Events & Conferences IOT Technologies Product Engineering Implementation Serivecs SAP Services Quick Connect Gitakshmi Technologies may keep me informed via email or phone about its Products and Services.

Scroll to Top